Customer care


Contact, Employment, Press, Customer Service

Wholesale Sales


Mina online provides shipping within New Zealand and Worldwide.

We work hard to source natural fabrics free of polyesters and to ensure each part of our business aligns with our values. So why would we send our garment to you in plastic? You will receive your order wrapped in acid free tissue paper inside either a compostable plant based courier bag made from corn starch or in a recyclable biodegradable box.

New Zealand
Delivery Time: 1- 2 Working Days
Includes Tracking Number

Delivery Time: 2-5 Working Days
Includes Tracking Number
NZD $25.00
Free on orders over $600.00 NZD

Rest of World
Delivery Time: 3-10 Working Days
Includes Tracking Number
NZD $55.00
Free on orders over $1,000 NZD

*Please note that unexpected delays may occur i.e courier delays or customs, which is out of our control and responsibility.


Returns & Exchanges

- Items must be returned to Mina within 7 days of receiving the goods.
- Items not received in this time frame will not be accepted.
- Items must be received in the condition it was sent out in.
- It must not be damaged, altered or washed.
- Items must be returned by tracked postage.
- All return shipping costs will be at the expense of the customer.

Refunds or exchanges are offered for ONLY FULL PRICE purchases. Sale items CANNOT be refunded or exchanged, so please choose carefully when on sale.

To return an item, you must contact within 7 days of receiving your purchase. Once contact has been made, you will be authorised to return the item. Please do not return an item until we have responded back. 



Mina Studio Store

600 Great North Road, Grey Lynn


57 Walton Street Whangarei

Hello Darling

7/177 Millwater Parkway, Millwater, Silverdale

Found Store

298 Victoria St, Hamilton


644 Port Road, Whangamata

Paper Plane

100 Maunganui Road, Mount Maunganui

Agnes & Annabel

2 Mill Road, Whitianga


57 Ghuznee Street, Te Aro, Wellington

South Island stockists, click next tab 'south island' up top to view

Infinite Definite

246 High Street, Christchurch 

Treasure Box

89 Papanui Road, Merivale, Christchurch

47 Frocks 

47 Helwick Street, Wanaka

Belle Bird

327 George Street, Dunedin


Shinjuku City, Shinjuku, Tokyo, Japan


How does it work?

Receive your purchase now, spread the total cost over 6 weekly automatic payments. Interest free.

Simply follow these steps:

1. Proceed to checkout as normal and select Laybuy as your payment method.

2. Sign in or sign up to complete your order in seconds.

3. Choose your payment day, view your schedule and select pay now.

4. You're done! Your items are on their way. Payments will be taken each week

If you need a hand with anything, don’t hesitate to get in touch with our team.