Customer care


Contact, Employment, Press, Customer Service

Wholesale Sales


Mina online provides shipping within New Zealand and Worldwide.

We work hard to source natural fabrics free of polyesters and to ensure each part of our business aligns with our values. So why would we send our garment to you in plastic? You will receive your order wrapped in acid free tissue paper inside either a compostable plant based courier bag made from corn starch or in a recyclable biodegradable box.

New Zealand
Delivery Time: 1- 2 Working Days
Includes Tracking Number

Delivery Time: 2-5 Working Days
Includes Tracking Number
NZD $20.00
Free on orders over $250.00 NZD

Rest of World
Delivery Time: 3-10 Working Days
Includes Tracking Number
NZD $55.00

*Please note that unexpected delays may occur i.e courier delays or customs, which is out of our control and responsibility.


Returns & Exchanges

- Items must be returned to Mina within 7 days of receiving the goods.
- Items not received in this time frame will not be accepted.
- Items must be received in the condition it was sent out in.
- It must not be damaged, altered or washed and all tags must be attached.
- Items must be returned by tracked postage.
- All return shipping costs will be at the expense of the customer.

Refunds or exchanges are offered for full price purchases. Sale items cannot be refunded but can be exchanged.

To return an item, contact within 7 days of receiving your purchase. Once contact has been made, you will be authorised to return the item.



Mina Studio Store

600 Great North Road, Grey Lynn


6 Molesworth Drive, Mangawhai

Black Box Boutique

216 Jervois Road, Herne Bay, Auckland

Harper Inc 

2/19 Worley Place, Hamilton


644 Port Road, Whangamata

Agnes & Annabel

2 Mill Road, Whitianga


3/11 Joll Road, Havelock North


30 Ghuznee Street, Te Aro, Wellington

Palm Boutique

67 Bridge Street, Nelson

Infinite Definite

246 High Street, Christchurch 

47 Frocks 

47 Helwick Street, Wanaka

Belle Bird

327 George Street, Dunedin


Shinjuku City, Shinjuku, Tokyo, Japan


How does it work?

Receive your purchase now, spread the total cost over 6 weekly automatic payments. Interest free.

Simply follow these steps:

1. Proceed to checkout as normal and select Laybuy as your payment method.

2. Sign in or sign up to complete your order in seconds.

3. Choose your payment day, view your schedule and select pay now.

4. You're done! Your items are on their way. Payments will be taken each week

If you need a hand with anything, don’t hesitate to get in touch with our team.